1. GENERALLY, WHAT INFORMATION ABOUT ME IS COLLECTED AND STORED?
One of the basic principles we’ve tried to follow in designing the Site is that we ask for only the information we need to provide the service you’ve requested. As a result, the information we collect and store depends almost entirely on how you choose to make use of the Site and its related services.
2. PERSONAL INFORMATION
We collect and store information that you enter into the Site or that you provide through our Customer Service Department. For example, when you provide information about your accident to us or download information that requires submission of a form, we collect and store some or all of the following information that you provide, for example: name, address, email address, telephone number and a description of your case. This information is used to provide the services that you have requested, and to provide customer service. Information not required to provide the services that you have requested is always optional. Personal Information may also be collected in certain portions of the Site in which you specifically and knowingly provide such information to us or to operators of subnetworks within the Site (“Subnetwork Operators”), suggestions, or customer service requests. Some of this information also may be used to contact you about new features, new services, and special offers unless you have elected to not receive such promotional communications in connection with the Site.
3. TRANSFER OF EMAIL ADDRESSES
We will not give, sell, or otherwise transfer email addresses maintained by the Site to any other party for the purposes of initiating, or enabling others to initiate, electronic mail messages to you.
4. ANONYMOUS INFORMATION
Through your use of the Site, we may also gather certain information that does not identify you individually (“Anonymous Information”). Generally, this information is collected through “traffic data”. We collect and store certain other information automatically whenever you interact with the Site. For example, we collect your IP address, browser information and reference site domain name every time you visit the Site. We also collect information regarding customer-traffic patterns and site usage. This information is used to analyze and improve the Site and to provide our customers with a fulfilling experience.
5. COOKIES AND SPYWARE
We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide information about our service, recommendations, and special offers that we think will interest you and, if you have agreed to receive email from us, send you reminders about offers and other helpful information.
6. REGULAR CORRESPONDENCE
After you submit a web form, we may use the email address and zip codes of all users who subscribe to any of our newsletters or other regular correspondence. Except to our third-party agents (as described below), this information is not shared with any third parties. Anyone who no longer wishes to receive this newsletter or other regular correspondence can, at any time, follow the “Unsubscribe” instructions located within each newsletter.
7. KIDS AND PRIVACY
We do not knowingly collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use the Site only under the immediate supervision of a parent or guardian and should not submit any personal information to us. Our Website is not intentionally targeted to children under the age of 18. IF YOU ARE UNDER 18, THEN IMMEDIATELY EXIT THE SITE UNLESS YOU ARE DIRECTLY SUPERVISED BY A PARENT OR OTHER LEGAL GUARDIAN.
8. HOW DO WE USE YOUR INFORMATION?
8.1 Customer Service and Feedback
We may use your Personal Information to provide services available through the Site, provide customer service, track your compliance with the Site’s rules and regulations, or for editorial and feedback purposes (to the extent that is explained when you provide the information).
In the event we plan to publicly post any of your Personal Information on the Site (as, for instance, a letter), you will be provided prior notification of such posting and given the option to decline same.
8.2 Use of Anonymous Information
We use Anonymous Information to help us determine how people use parts of the Site and who our readers are so we can improve our Website and ensure that it is as appealing as we can make it for as many people as possible. We also use Anonymous Information to provide statistical “ratings” information in aggregated form to our partners and other third parties about how our users collectively use the Site. We may also use or share Anonymous Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary.
8.3 Third-Party Agents
We occasionally have third-party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as marketing, computer programming, analytics, customer service, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and will be contractually obligated to maintain the confidentiality and security of that Personal Information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to the Site.
8.4 Subnetwork Operators
8.5 Transactional Partners
We may share non-personal information with our partners and others from time to time. Examples of such non-personal information include the number of users who visited the Site during a specific time period or purchased a specific product through the Site. This information generally is shared in an aggregated form.
8.6 Emergency Situations
We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to applicable law or comply with legal process served on us or the Site; (b) protect and defend the our rights or property, the Site or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Site or the public.
9. WHAT STEPS ARE TAKEN TO KEEP PERSONAL INFORMATION SECURE?
Personal Information collected by the Site is stored in secure operating environments that are not available to the public. In certain instances, such as in the case of information about your accident, the Personal Information is either encrypted before you conduct your transaction or you are asked not to supply any confidential information about your case. Only those employees who need access to your Personal Information to do their jobs are allowed access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
While we try our best to safeguard your Personal Information once we receive it, you understand and agree that no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. While we have security measures in place to prevent the loss, misuse, destruction and alteration of the information that you provide us or we obtain from you. We will have no liability to you or to any third party arising out of any such loss, misuse, destruction, or alternation.
10. CONTESTS AND SWEEPSTAKES
11. PUBLIC AREAS, CHAT ROOMS AND NEWSGROUPS
12. THIRD-PARTY SITES
13. APPLICABLE LEGISLATION
The Site is published in the United States and is intended for users from the United States. U. S. law shall govern in any and all disputes, including privacy or defamation issues or otherwise.
14. OPT-OUT AND CORRECTION PROCEDURES
You may cancel your registration at any time and you can always opt-out of receiving future email messages and newsletters from us. Additionally, you can choose to have all your personal information deleted from our database. If you want to opt-out, we provide you with the opportunity to opt-out of receiving communications from us at the point where we request information about you. There are several ways in which you can tell us whether or not you want to receive promotional communications. When you submit a webform or speak with a customer service representative you will have an opportunity to make your selections in this regard. You also will have an opportunity to change these selections by following the “unsubscribe” instructions contained in any promotional emails we send you. If you would like to opt-out, delete or modify your personal information you could always send an email to [email protected] with the word “unsubscribe” or “change personal information” in the subject line. You can also correct or update personal information that you have previously provided to us by calling us.
15. YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to [email protected] or write us: 20101 Hamilton Ave. Suite 375, Torrance, CA USA 90502, Attention: Privacy Department.
16. WHO DO I TALK TO IF I HAVE QUESTIONS?
Questions regarding this statement should be directed to the Privacy Department at: [email protected]